IT Field Systems Technician

Responsibilities

• Supports and demonstrates IMA’s core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Test, diagnose and resolve end user desktop/hardware, operating system, and application problems, including identifying and resolving desktop application interdependencies and/or conflicts.
• Setup and maintain user accounts, maintaining computer and hardware inventory, providing meeting room A/V support.
• Act as the single point of contact for end customer issue resolution throughout the lifecycle of an incident, escalating incidents to IT subject matter experts and tracking resolution to required service level.
• Configure and deploy end user hardware, including laptops, desktops, telephones, and mobile devices.
• Support the use and functionality of Microsoft Office 365 applications.
• Manage end user support requests as assigned in the Help Desk ticketing system.
• Serve as an escalation point for the IT Helpdesk.
• Assist with support readiness on Technology projects.
• Acquire and develop Subject Matter Expertise in Microsoft Office, workstations, audio/visual technologies, printing and other technologies as directed by IT Leadership.

• 2–3 years of hands‑on experience operating within an ITIL‑aligned IT service management system.
• Excellent oral, presentation, analytical and written communication skills.
• Exceptional focus on customer service.
• Ability to work as a member of a highly collaborative team.
• Some travel required.
• 4–5 years’ equivalent work experience in computer technology‑related fields, required.
• CompTIA A+ Certification or demonstrated equivalent work experience or certification required.
• CompTIA Network+ Certification or demonstrated equivalent work experience or certification preferred.
• 4–5 years’ current Microsoft desktop operating system, mail client and applications experience, required.
• 4–5 years’ experience and demonstrated success in a service desk, or help desk, environment, required.
• 4–5 years’ user account creation and administration experience required.
• 4–5 years’ experience working in service desk roles, required.

This role is eligible for the following:

• Annual Performance Bonus
• Stock Purchase
• Medical Plans
• Prescription Drugs
• Dental
• Vision
• Family Assistance Program
• FSA
• HSA
• Pre‑Tax Parking Plan
• 401(k)
• Life/AD&D
• Accident
• Critical Illness
• Hospital Indemnity
• Long‑Term Care
• Short‑term Disability
• Long‑term Disability
• Business Travel Accident
• Identity Theft
• Paid Time Off
• Flexible Work Options
• Paid Holidays
• Sabbatical
• Gift Matching
• Well‑Being Stipend
• Personal and Professional Development

* These benefits do not apply to internship roles.

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.