Client Support Engineer

On-site, 5 days a week

Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus on next‑generation services help us stand out among our peers.

Thrive is looking for individuals who don’t view their weekdays spent at a job, but rather, look to develop valuable skills that ignite their passion and lead to a career. If you’re attracted to a work hard, play hard environment, seeking guidance, training and experience to build a lucrative career, then welcome to THRIVE!

Client Support Engineer 1 will be responsible for full‑time onsite support at one of our client’s locations. Thrive hires individuals who demonstrate technical proficiency, strong verbal and written communication skills, and a desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.

Employees work independently as client consultants and collaborate with our engineering team to provide best‑in‑class IT support for our clients.

• Work full time at one of Thrive’s client’s
• Handle diverse computing environments across a wide range of business clients
• Analyze and document unfamiliar client/server network environments while assessing the quickest path to resolution
• Perform rapid analysis of workstation‑level incidents and consistently determine the cause
• Coordinate onsite PC hardware repair with third‑party vendors
• Provide onsite assistance for remote engineers
• Set client expectations appropriately throughout troubleshooting
• Utilize appropriate software utilities, Thrive’s Protect software, and vendor or application‑specific tools for fastest resolution of incidents
• Communicate troubleshooting steps and resolutions in clear, non‑technical language
• Demonstrate appropriate urgency while resolving client incidents
• Resolve incidents/requests related to, but not limited to:
• Mail Application/Office 365 issues
• Client/Server connectivity issues (per SOP)
• Time‑sensitive and VIP workstation incidents
• File restores
• Remote access/onsite incidents (Citrix and Terminal Services)
• Password resets
• Networked printer issues
• New PC installation, including hardware, software and peripherals

• Bachelor’s degree, technical degree or equivalent work experience
• Excellent problem‑solving skills; ability to prioritize and coordinate between tasks
• 2‑4+ years of desktop support experience
• Knowledge of mobile device configuration and troubleshooting
• Experience installing, troubleshooting, and customizing Microsoft Office including Outlook configurations
• Experience troubleshooting workstation hardware issues
• Knowledge and experience with Active Directory
• Ability to articulate technical information to non‑technical people
• Passionate about delivering excellent customer service
• Can work effectively in a team and independently
• Excellent written and oral communication skills
• Available to work after hours when necessary or for on‑call rotation if applicable
• Has access to a reliable vehicle and a valid driver’s license

• In‑depth knowledge of Windows OS (7, 8.1, 10, etc.)
• Experience with Windows Server
• Experience with monitoring and remote management tools
• Experience with Apple OS
• Experience with VMWare
• Experience with iOS and Android OS

• CompTIA A+ (220‑1101)
• CompTIA A+ (220‑1102)
• CompTIA Net+
• Mimecast Level 1
• Fortinet NSE1
• Fortinet NSE2

We offer a competitive compensation package including salary, bonus, medical and dental benefits, and 401(k) with matching contributions.

Thrive is an AA/EEO Employer