Principal Engineer – Agentic AI IT Operations

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people.

We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog h

We are seeking a Principal Engineer to lead the design, implementation, and adoption of agentic AI solutions that transform how our Corporate Technology organization manages incidents, changes, and problems across complex, production environments including SaaS, COTS and homegrown applications which are on-prem and the cloud. This role is a key technical leader driving operational reliability, automation, and risk aligned engineering practices across the enterprise.

You will work closely with Security, Enterprise Operations, Risk and Compliance, and application teams to architect solutions, ensure compliance with mandates, and accelerate delivery. You’ll bring deep technical expertise, a collaborative mindset, and a passion for modernizing IT operations with AI driven automation.

Ally will not sponsor a new applicant for employment authorization for this position.

• Architect, develop, and evolve agentic AI solutions that automate incident management, change management, and problem management workflows.
• Build intelligent agents for detection, triage, diagnostics, communication, and remediation across production applications for SaaS, COTS and homegrown applications.
• Design and implement scalable integration patterns with monitoring, logging, ticketing, automation, and observability platforms.

• Partner with production support, SRE, and application teams to improve reliability, reduce MTTR, and automate operational runbooks.
• Establish engineering standards for safe deployment, testing, and monitoring of AI enabled automation.
• Provide technical leadership during major incidents, ensuring agent driven tooling and guidance supports consistent recovery.

• Drive completion of corporate tech risk and compliance mandates across application teams.
• Define technical controls, ensure alignment with regulatory requirements, and guide teams through implementation.
• Track program execution, identify gaps, and elevate risks with clarity and data.

• Serve as a key technical liaison across Security, Enterprise Operations, Infrastructure, Risk, and Compliance.
• Lead technical discussions, influence architectural decisions, and gain alignment across multiple stakeholder groups.
• Communicate complex concepts in a clear, approachable, and outcomes focused way.

• Mentor…