Process Analyst II

Description:
Hybrid 3 on in Charlotte, NC

Our client seeks a Process Analyst II to lead process analysis, mapping, and improvement initiatives while translating findings into clear requirements, user stories, and acceptance criteria. The role will partner with product, business, and technical stakeholders to manage Agile requirements in Jira, perform data analysis with Excel, Power BI, and SQL, and drive data-informed decisions. The analyst will support quality assurance and change management, evaluate KPIs and performance metrics, and identify opportunities to streamline workflows and improve outcomes.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $45.00/hr. w2

Responsibilities:

• Lead business process analysis, mapping, and improvement initiatives. Translate findings into documented requirements, user stories, and acceptance criteria.
• Manage Jira and Agile-based requirements gathering while collaborating with product, business, and technical stakeholders.
• Perform data analysis and reporting using Excel, Power BI, and SQL to identify trends, validate data quality, and drive data-informed decisions.
• Support quality assurance activities, including developing and executing QA plans, test plans, validation activities, and release readiness assessments.
• Support change management efforts to enable successful product implementation, stakeholder engagement, and adoption.
• Collaborate across teams to identify continuous improvement opportunities, streamline processes, and drive efficiencies or cost savings.
• Analyze business processes, operational data, data quality and availability, and performance metrics to identify trends, root causes, and opportunities for improvement.
• Perform ad hoc process and data analyses to answer business questions and provide actionable insights.
• Utilize data to help teams evaluate opportunities, develop solutions, and measure business outcomes.

Experience Requirements:

• Experience conducting business and user research and translating findings into business requirements, user stories, and acceptance criteria within Jira.
• Knowledge of and ability to lead process improvement activities, including process mapping and analysis, process design and optimization, methods development, KPI and metric development, ROI and cost-benefit analysis, and financial reviews.
• Proficiency with Jira and Agile methodologies, business process documentation, and requirements gathering.
• Advanced Excel and experience with Power BI or similar data visualization tools.
• SQL or experience querying and validating data.
• Root cause analysis and problem-solving skills.
• Strong communication and stakeholder management skills.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position.

All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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When you work with Eliassen Group, all email communication will come from an  address, never Gmail, Yahoo, etc.

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