Site Reliability Engineer II

Work Location

Charlotte, North Carolina, United States of America

40

$79,160 - $127,670 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

Technology Solutions

The Site Reliability Engineer II (US) provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area. Executes on a broad range of solutions to improve design and operation of systems in alignment to site reliability engineering best practices and overall technology and Bank strategies.

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in coordination with appropriate stakeholders
• Research industry standards, best practices and new innovations in technology and makes recommendations
• Advanced knowledge of leading‑edge theories, engineering practices, extensive coding, and scripting.
• Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g., Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
• Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline
• Acts as an SRE SME resource for colleagues with less experience
• Performs complex to difficult technical task independently.
• Primarily works at the Platform product / Pod level

• University or post‑graduate degree in computer science or engineering
• 5+ years of software design or development experience
• 5-7 years of relevant experience

• Provides effective day‑to‑day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Ensures timely notification and escalation of possible issues/problems, options and recommendations
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Continuously strives to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provides technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies, applying the practices of computer science and software engineering to the design and development of large, complex systems
• Influences and partners with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil; identify optimal ways to improve the design and operation of systems to make them more scalable, more reliable, and more efficient and has the ability to implement the required changes
• Develops deep relationships with Product Owners, Tech Leads and Ops to build transparency and help foster end to end accountability of products and services

• Monitors system life cycles, ensuring specifications and functionality support business objectives and…