Network Support Analyst

• Provide technical expertise to resolve user problems both software and hardware related on a daily basis.
• Prepare and install equipment and software for end users as directed by management.
• Manage and document systems configurations.
• Interact and communicate with the user community.

• Install all new hardware, systems, and software for networks.
• Install, configure, maintain network services, equipment and devices.
• Supports administration of servers.
• Manages all system back-up and restore protocol.
• Plans and supports network and computing infrastructure.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Documents network problems and resolution for future reference.
• Monitors system performance and implements performance tuning.
• Manage user accounts, permissions, email, anti-virus, anti-spam.
• Requires a thorough knowledge of networking essentials.
• Strong analytical abilities and professional office experience needed.
• Support special projects and cross-functional initiatives as assigned.

High school education. College preferred.

Three or more years experience maintaining Windows XP, Windows 2003 Server and Active Directory administration

CNA or MCSE preferred

A+ Certification

1. Systems:
Windows, Cisco Systems, and VMware

• Networking:
  Switches, Routers, Servers, Cables, Racks, Firewalls, LAN, , TCP/IP, DNS, VPN and DHCP