Group Manager, Operations & Innovation; Consumer

Position: Group Manager, Operations & Innovation (Consumer Money)
The Consumer Money team at Intuit is working to make financial progress possible for everyone. Within this organization, the Money Operations team-which spans specialized functions across Banking, Lending, Disputes, Control, and Analytics-is responsible for establishing stable, highly efficient operations that seamlessly scale to support rapid business growth and protect the member experience.

As a Money Operations Innovation & Control within the Money Operations team, you will play a pivotal role in enhancing the efficiency, scalability, technological advancement, and foundational safety of our Money Operations  this high-impact position, you will lead a multidisciplinary team responsible for driving future-state operational innovation while ensuring our day-to-day scaling is safe, compliant, and highly optimized. You will directly oversee Embedded Controls (Quality, Monitoring, and Regulatory Complaints), Business Process Management, and Ops Analytics.

The ideal candidate brings a unique blend of builder mindset and protective intuition-someone who can leverage cutting-edge automation, AI, and outsourcing strategies without compromising on quality or regulatory standards. This role is central to building operational readiness for major upcoming launches.

Responsibilities

Team Scope &

Key Responsibilities

* Embedded Risk & Controls (Quality, Monitoring, & Regulatory Health)

* Quality Assurance:
Own and scale the quality framework across all Money Operations work streams to catch errors early, protect customer funds, and maintain high data integrity.

* Internal Monitoring & Testing:
Establish proactive, continuous testing and automated monitoring routines to catch operational gaps, broken workflows, or systemic errors before they impact users.

* Regulatory Complaints Management:
Take ultimate ownership of regulatory complaints related to Money Ops. Lead deep-dive root cause analyses, resolve immediate issues, and re-engineer processes to ensure long-term resolution and systemic prevention.

* Compliance & Risk Partnership:
Serve as the core operational bridge to the broader Risk, Legal, and Compliance teams, ensuring daily workflows inherently align with evolving financial regulations.

* Business Process Management (BPM)

* Workflow Architecture:
Map, analyze, and continually optimize end-to-end money movement processes to maximize speed and reduce friction while eliminating manual bottlenecks.

* Automation & Scale:
Partner with product and engineering teams to deploy automated workflows, machine learning tools, and robotic process automation (RPA) to eliminate repetitive tasks.

* Sourcing Strategy:
Design and manage outsourcing or right-sourcing strategies to allow operations to scale seamlessly during hyper-growth, ensuring strict vendor oversight and SLAs.

* Ops Analytics & Performance Management

* Data-Driven Operations:
Oversee the operational analytics engine to monitor the real-time health, throughput, and unit economics of Money Operations.

* Metrics & Dashboards:
Define and build comprehensive dashboards tracking operational KPIs (speed, cost, volume) alongside critical health metrics (error rates, control failures, complaint trends).

* Predictive Insights:
Leverage data analytics to forecast volume spikes, detect potential operational strain, and drive strategic decision-making for resource planning.

* Leadership & Culture

* Lead, mentor, and scale a high-performing team divided across controls, process design, and data analytics.

* Foster a modern, collaborative culture that views risk management and data analytics as enablers of rapid innovation, not blockers.

Qualifications

* Required

Skills and Experience:

* Bachelor's degree in Business, Operations Management, Engineering, Data Analytics, or a related field; MBA or advanced degree preferred.

* 10-15 years of progressive leadership experience within operations, risk/controls, or business analytics-ideally in a fast-paced fintech, neobank, or modern financial services environment.

* Deep experience establishing internal controls, quality programs, and managing regulatory tracking/remediation directly inside an operations department.

* Proven track record…