Senior Legal Operations Specialist
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-11
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
Business Systems/ Tech Analyst, IT Business Analyst, Data Security
Job Description & How to Apply Below
- Administer and optimize legal matter management and e-Billing in Team Connect, including system configuration, workflows, user access, and data integrity
- Manage the full e-Billing lifecycle: invoice submission, review, approval routing, appeals, and payment processing
- Onboard new matters, vendors, and timekeepers within matter management and e-Billing systems
- Review timekeeper rate requests to confirm alignment with negotiated rates; work with vendors and Collaborati to troubleshoot timekeeper entries and provide program support
- Enforce outside counsel billing guidelines and flag non-compliant entries for review
- Monitor weekly invoice postings from Team Connect to SAP, verifying SAP submission and timely payment
- Resolve currency and other data issues across Team Connect, Collaborati, and SAP
- Troubleshoot system issues, coordinating with vendors on upgrades and releases
- Serve as the SME and primary point of contact for end-user support
- Design and maintain dashboards and reports tracking legal spending, matter volume, cycle times, and other key performance indicators
- Analyze legal spending trends and prepare periodic reports for legal leadership and finance, including variance analysis against budget
- Support the annual legal department budgeting process by compiling historical data, modeling projections, and tracking actuals against plans
- Develop and refine KPIs that measure operational performance, outside counsel efficiency, and internal service delivery
- Identify opportunities to streamline workflows, reduce manual effort, and improve data quality across legal systems
- Assist with system evaluations, implementations, and integrations as the department's technological needs evolve
- Create and maintain user guides, training materials, and standard operating procedures for legal operations tools and processes
- Liaise with outside counsel and legal service providers on billing, matter setup, and data requests
- Partner with IT, procurement, and finance on system integrations, access provisioning, and invoice processing workflows
- Collaborate with attorneys and business clients to ensure matter data is accurate and reporting meets their needs
- 3–5 years of experience in legal operations, legal technology, or a related function within a corporate legal department, finance organization, or law firm
- 3-5 years of experience with legal finance and billing processes, including accounts payable/accounts receivable (AP/AR) and related finance systems/tools
- 2-3 years of hands-on experience administering—and serving as a subject matter expert (SME) for—at least one matter management or e-Billing platform (e.g., Team Connect, Legal Tracker, Brightflag, Counsel Link, or comparable system)
- Working knowledge of outside counsel billing guidelines and industry standards (e.g., LEDES formats; UTBMS task/activity codes)
- Demonstrated experience developing reports, dashboards, and KPIs to support legal department leadership decision-making
- Strong written and verbal communication skills, with the ability to partner effectively across legal, finance, IT, procurement, and outside counsel.
Position Requirements
10+ Years
work experience
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