Robotics Process Automation; RPA Engineer

IT RPA Engineer

Inside the role, the IT RPA Engineer is responsible for the design, development, and maintenance of Robotics Process Automation using Blue Prism, UiPath, and Power Platform tools. The Engineer helps the team to work together in an agile fashion, to jointly develop and own the solution, and to interface with other parts of the application landscape. The RPA Engineer will be looked upon to be an evangelist for new or different technologies, processes, or solutions that contribute toward the realization of domain strategies.

What you drive at DTFS

Service & Incident Management

• Design, develop, and enhance RPA application use cases, including the full life cycle of applications development.
• Act as the primary owner of incident management.
• Diagnose, analyze, and resolve incidents (including root-cause analysis).
• Ensure the smooth execution of daily RPA use cases supporting various Daimler Truck regions.
• Coordinate across departments for incidents and change requests.
• Develop and maintain operational reporting (transaction volume, costs, stability, performance).
• Manage and guide first-level support in markets and serve as the main contact for all incidents.
• Ensure continuous business operations and minimize disruption.

Release Management

• Plan, manage, and coordinate RPA use case program releases.
• Ensure documentation and quality gates requirements are met.
• Prepare release notes in collaboration with markets, business units, and development partners.

Operational Excellence

• Continuously improve operational processes using agile "inspect & adapt" principles.
• Support ongoing optimization of operational stability, scalability, and performance.

Integration & Interface Management

• Collaborate with stakeholders to ensure seamless integration of interfaces between:
• RPA use cases and interfacing applications.
• End-user applications with various domains.
• Support onboarding of new partners and ensure end-to-end system stability.
• Work closely with Business Operations, Product Owners, QA, Infra-Ops, and IT Architecture teams.

Cross-Functional & International Collaboration

• Work in a highly international environment.
• Engage with markets, business stakeholders, and internal/external IT teams.

Education & Experience

• Bachelor's degree in Computer Science, Data Science, Computer Engineering.
• 2-4 years of relevant experience or 6 years experience in lieu of degree.
• Commitment to continuous learning and upskilling with emerging technologies.
• Understanding of release management, including upgrades, patches, and hotfixes.

Skills & Competencies

• Strong analytical skills and ability to identify, document, and resolve application errors.
• Deep understanding of operational processes within IT service environments.
• Excellent communication and coordination abilities.
• Agile mindset with a focus on continuous improvement.

Languages

• Fluent English (required).

Where we work

This position is open to applicants who can work in (or relocate to) the following location(s):

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #One Team Best Team  culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Additional information

• Applicants must be legally authorized to work permanently in the country of posting.
• Final candidate must successfully complete a criminal background check.
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.
• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at  or toll free . For TTY/TDD enabled call  or toll free .