Production Support Engineer​/Production Support Analyst; Charlotte

Application Production Support Engineer / Production Support Analyst

Our client, a leading financial services organization, is seeking an Application Production Support Engineer / Production Support Analyst to join their team. As an Application Production Support Engineer / Production Support Analyst (Charlotte), you will be part of the Enterprise Risk and Finance APS supporting critical treasury portfolios. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization.

Location:

Charlotte, NC (Local candidates only)

Pay Range:
Best in the Segment on W2

What's the Job?

• Respond to and resolve business queries within the ERFT space, ensuring timely and effective solutions.
• Communicate with line of business and management regarding the overall status and health of applications.
• Identify areas for improvement in monitoring, application stability, and root cause analysis.
• Collaborate with Technology Infrastructure and Development Teams on releases, upgrades, and system enhancements.
• Manage user queries, alerts, and monitoring tools such as Dynatrace, Splunk, and ITSM frameworks effectively.

What's Needed?

• Minimum of 5+ years of Production Support experience in a technical environment.
• Strong knowledge of SQL, UNIX/Linux, and scripting with Python.
• Experience with ITIL processes, incident and problem management, and monitoring tools like ITRS, Dyna Trace, and Splunk.
• Hands-on experience with Autosys, Bob jobs, Hadoop, Cloud platforms, and database systems such as Oracle and Teradata.
• Excellent verbal and written communication skills, with the ability to operate effectively in high-pressure situations.

What's in it for me?

• Opportunity to work on innovative tools and technologies, including AI integration for daily support tasks.
• Engagement with a dynamic team supporting critical financial applications.
• Exposure to diverse platforms such as Hadoop, Cloud, and Shared Platforms.
• Potential for professional growth and skill enhancement in a supportive environment.
• Competitive pay rate aligned with your expertise and experience.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay