Senior Analytics and Visualization Consultant – Business Intelligence

Responsibilities

• provide strategies, insights, perspective, and recommendations into the performance of the customer services organization
• consultation with users to specify/design/develop new Power BI dashboards, reports, data measures, and data structures
• provide direction and approval of data management structures, tables, and universes
• specify, design, and prepare datasets, dataflows, and reports in Power BI
• write queries for data mining and synthesizing large datasets using SQL and Python
• develop statistical models and perform regression analyses
• host daily and weekly customer service performance discussions

• Bachelor's degree
• five (5) years related work experience
• expertise in Microsoft Power Platform (Power BI, Power Apps, and Power Automate)
• expertise in SQL and Python
• experience supporting Customer Operations reporting
• experience working with multiple data sources (e.g., operational systems, workforce tools)
• proven ability to independently partner with business stakeholders
• experience working in Agile or sprint-based delivery models
• experience delivering executive-ready reporting and insights