CRM Administrator

Position Information

Title: CRM Administrator

Department: Office of OneIT (Adm)

Division: OneIT

Employment Type: Permanent - Full-time

Work Schedule: 8:00 am – 5:00 pm;
Monday – Friday

Hours per Week: 40

Salary Range: $62,115 – $82,146

Location: Gage Undergraduate Admissions Center

• Lead the functional administration, architecture, and optimization of the Slate CRM environment to ensure operational efficiency.
• Build, configure, and maintain strategic Slate features, including custom portals for prospects, applicants, and partners; rules; complex application workflows; automated decision letters; event registration modules; and scheduler tools.
• Manage and execute critical cyclical processes, including end‑of‑cycle wrap‑up, system testing, data archiving, and new admissions cycle preparation.
• Continuously innovate and streamline business processes within Slate to enhance applicant yield and improve the user experience for prospective students and staff.
• Oversee system audits, database hygiene, and security protocols to ensure strict data compliance, identity access management, and user permission tracking.
• Manage the implementation, automation, and troubleshooting of ongoing and ad hoc data imports/exports (e.g., test scores, student search vendors, common applications).
• Partner with data analytics teams to manage API integrations and ensure seamless downstream data flows between Slate and the institution’s ERP (Banner).
• Design and execute complex queries and analytical reports to monitor recruitment trends, application yield, funnel metrics, and external surveys.
• Collaborate with Enrollment Communications to design, launch, and monitor multi‑channel communication campaigns using Slate Deliver (Email, SMS, print, and drip campaigns).
• Act as the liaison between admissions offices, academic colleges, and OneIT to identify technical needs and pilot emerging features.
• Partner with enrollment leadership to translate strategic initiatives (e.g., targeted recruitment) into functional technical workflows inside the CRM.

• Bachelor’s degree and two years of relevant experience or an equivalent combination of education and experience.

• Advanced Slate expertise: demonstrated mastery of Slate’s architecture, including portal development, Configurable Joins, rule writing, Liquid markup, and campaign execution.
• Technical languages and tools: proficiency or foundational knowledge in SQL, HTML, CSS, JavaScript, XML; experience with APIs, SFTP data transfers, and data integration patterns.
• Higher education and enrollment landscape: deep understanding of standard recruitment pipelines, admissions processing cycles, and regulatory compliance guidelines (e.g., FERPA); familiarity with university ERP systems, specifically Ellucian Banner.
• Analytical and problem‑solving skills: strong capacity for business process analysis, independent research, diagnosis of complex technical bugs, and formulation of logical technical solutions.
• Project management and communication: excellent interpersonal and communication skills, proven ability to translate complex technical concepts to non‑technical users, and collaborate across matrixed institutional divisions; ability to work efficiently in a cyclical, deadline‑driven environment.

• You may upload documents relevant to this position to the “Other Documents” section of the Applicant Documents.
• The finalist will be subject to a criminal background check and/or a motor vehicle report.
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• UNC Charlotte benefits information: (Use the "Apply for this Job" box below)./