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Senior CX Analytics & Metrics Lead
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-13
Listing for:
Darktrace
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Data Analyst, Business Intelligence
Job Description & How to Apply Below
Darktrace seeks a Senior Customer Experience Operations Analyst to build and own CX metrics dashboards across Professional Services, Customer Success, Analyst Services, and Support. You will consolidate data from Salesforce, Gong, and proprietary systems, ensuring accurate, actionable insights for senior leadership.
Based in the Eastern Time Zone, this remote role requires strong SQL, data transformation, and BI tool experience, with a knack for turning messy data into reliable metrics and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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