Operating Systems Software Manager

Position Details

Operating Systems Software Manager I (NS)

Agency:
Dept of Health and Human Services

Division: SEC OFFICE - INFO TECH - NC FAST

Position Number:

Grade: DT11

This role is a pivotal technical leadership position responsible for administrating enterprise‑grade cloud infrastructure. The ideal candidate can self‑manage effectively and proactively lead a team supporting development, operation, and maintenance of intricate IT systems, infrastructures, and environments. The work involves cloud resource provisioning, optimization, privacy and security compliance, and site reliability engineering. The goal is to ensure security, reliability, and availability that meet the needs of organizational staff and the citizens of North Carolina.

• Infrastructure Management:
  Spearhead and manage the implementation and upgrade of cloud‑based application infrastructure, platform, and supporting software. Overall responsibility for reviewing, planning, and deploying OS, database, and platform patches/updates.
• Automation and Orchestration:
  Champion effective and efficient automation and orchestration of cloud infrastructure and operations, leveraging various automation tools and technologies.
• Monitoring and Logging:
  Ensure robust monitoring and logging solutions are in place to maintain real‑time visibility into infrastructure and application health.
• Leadership:
  Lead a team comprising Dev Ops engineering staff, batch process development and execution team to guide them on day‑to‑day priorities based on agile engineering practices.
• Emergency Response:
  Demonstrate flexibility and preparedness to respond to system emergency situations, including production issues and public health crises.

• Experience with AWS services, including EC2, S3, IAM, VPC, ALB, and RDS.
• Documented knowledge of Terraform, Ansible, and Cloud Native automation tools.
• Hands‑on experience providing technical leadership for information systems, including managing platforms, infrastructure, and overseeing operations and optimization of large‑scale IT application systems hosted on AWS Cloud.
• Hands‑on experience in scripting languages such as Python, Bash, or Power Shell for automation tasks and managing infrastructure at scale.
• Familiarity with interpreting logs and metrics from services like Cloud Watch, Cloud Trail, Dynatrace to identify issues and troubleshoot them.

Salary Grade Range: $91,600.00 – $

Recruitment Range: $91,600.00 – $

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.