CX Manager; Onsite

Job Description

We are seeking a Senior CX Technology / Digital Product Consultant to support global mobile app and web platform initiatives, with a strong focus on loyalty, personalization, and customer experience.

This role sits within a global digital platform organization undergoing a transformation to a value stream model, where teams are aligned to key customer journeys. This consultant will support one of these streams, focusing specifically on mobile and web loyalty experiences, including rewards, redemption, and engagement capabilities.

• Drive delivery of the loyalty technology roadmap across mobile and web platforms
• Act as a bridge between business, product, and engineering teams to ensure alignment and execution
• Partner closely with Product Managers to define backlog, priorities, and feature delivery
• Collaborate with architects and development teams to ensure scalable, high-quality solutions
• Serve as a trusted advisor to CX leadership and stakeholders
• Challenge solutions and ensure they deliver maximum customer and business value
• Coordinate across multiple teams to manage delivery and remove product‑level blockers
• Support global collaboration across North America and Europe (early morning meetings as needed)
• Maintain a strong focus on customer‑centric design and measurable outcomes

This is a high‑impact, hands‑on role ideal for someone who thrives in fast‑paced, global environments and is passionate about delivering best‑in‑class digital customer experiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of experience in Product Management, Product Ownership, or CX Technology roles
• Strong understanding of customer experience (CX) and digital customer journeys
• Strong experience supporting mobile and web digital channels
• Hands‑on background with loyalty programs (rewards, redemption, earn & burn mechanics)
• Experience with Customer Data Platforms (CDP) or personalization tools
• Experience working within global, cross‑functional teams (North America & Europe)
• Proven ability to align business, product, and engineering teams
• Ability to manage multiple initiatives and remove blockers across teams
• Excellent communication, stakeholder management, and problem‑solving skills
• Self‑starter mindset with the ability to work independently in complex environments
• Bachelor’s degree required
• Experience working in Agile / SAFe environments (JIRA, Confluence, etc.)
• Exposure to value stream organizational models
• Experience working in loyalty ecosystems or customer engagement platforms
• Background in omnichannel technology delivery
• Experience supporting large‑scale global digital transformations