Web Services Manager

Date Opened:
Tuesday, July 07, 2026 12:00 AM

Close Date:
Friday, July 24, 2026 12:00 AM

Department:
Charlotte Communications Department

Salary: $81,226.00 - $ Compensated with experience

Welcome to the City of Charlotte. Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

• All applicants must submit a portfolio with application.

The Web Services Manager reports to the Assistant Director of Content Strategy and is integral to executing the department’s content strategy and adhering to city-wide principles. The role manages the City of Charlotte’s web services, developing and maintaining all city web properties including charlottenc.gov, CNET (employee intranet), and other city-owned web properties. Key responsibilities include overseeing web governance, strategic planning, and ensuring high-quality digital experiences.

• Establish and maintain city-wide web governance for both public sites and internal intranet, including digital standards, information architecture, navigation, and content publishing processes.
• Collaborate with Charlotte Communication and Marketing leadership, department liaisons, creative services, IT, and other stakeholders to develop and deliver digital solutions that support city-wide principles, priorities, and brand guidelines.
• Oversee the design, development, implementation, and maintenance of websites, web applications, and enterprise content management systems.
• Supervise, mentor, and develop the Web Services team by managing priorities, workloads, performance, and professional development.
• Work with city accessibility staff to ensure compliance with WCAG, ADA, Section 508, and City branding standards through ongoing quality assurance, accessibility reviews, and governance practices.
• Monitor and report website analytics, user behavior, and performance metrics to evaluate effectiveness, identify opportunities for improvement, and support strategic decision-making.
• Research, evaluate, and implement emerging technologies, digital best practices, and innovative solutions to enhance the City’s digital services and customer experience.
• Manage multiple enterprise web initiatives simultaneously while coordinating internal teams, vendors, and external partners to ensure successful project delivery.

• Advanced knowledge of enterprise-level content management systems (CMS) such as Granicus Open Cities, Microsoft SharePoint Online, and Drupal.
• Expertise in development environments, HTML5, CSS3, JavaScript, responsive frameworks, and UI/UX design tools including Figma and Adobe Creative Cloud.
• Experience in website analytics and reporting platforms including Google Analytics, Google Search Console, and SEMrush.
• Knowledge of WCAG, ADA, and Section 508 accessibility requirements and experience with accessibility testing and quality assurance tools.
• Ability to manage multiple complex projects and competing priorities using project management platforms such as Jira and
• Strong leadership, communication, facilitation, and organizational skills with the ability to build consensus among diverse stakeholders.
• Ability to lead enterprise web strategy, digital governance, and user experience initiatives.
• Technical troubleshooting skills to improve website performance, load speed, usability, and responsiveness.
• Collaboration skills with executive leadership, IT, Communications, and external vendors.
• Strong problem‑solving, strategic planning, and critical thinking skills.
• Experience in creating and implementing processes, budgets,…