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Production Support Engineer/Production Support Analyst; Charlotte
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-14
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
IT Support, Database Administrator
Job Description & How to Apply Below
Our client, a leading financial services organization, is seeking a Application Production Support Engineer / Production Support Analyst to join their team. As a Application Production Support Engineer / Production Support Analyst (Charlotte), you will be part of the Enterprise Risk and Finance APS supporting critical treasury portfolios. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization.
Job Title: Application Production Support Engineer / Production Support Analyst
Location: Charlotte, NC (Local candidates only)
Pay Range: Best in the Segment on W2
What's the Job?- Respond to and resolve business queries within the ERFT space, ensuring timely and effective solutions.
- Communicate with line of business and management regarding the overall status and health of applications.
- Identify areas for improvement in monitoring, application stability, and root cause analysis.
- Collaborate with Technology Infrastructure and Development Teams on releases, upgrades, and system enhancements.
- Manage user queries, alerts, and monitoring tools such as Dynatrace, Splunk, and ITSM frameworks effectively.
- Minimum of 5+ years of Production Support experience in a technical environment.
- Strong knowledge of SQL, UNIX/Linux, and scripting with Python.
- Experience with ITIL processes, incident and problem management, and monitoring tools like ITRS, Dyna Trace, and Splunk.
- Hands‑on experience with Autosys, Bob jobs, Hadoop, Cloud platforms, and database systems such as Oracle and Teradata.
- Excellent verbal and written communication skills, with the ability to operate effectively in high‑pressure situations.
- Opportunity to work on innovative tools and technologies, including AI integration for daily support tasks.
- Engagement with a dynamic team supporting critical financial applications.
- Exposure to diverse platforms such as Hadoop, Cloud, and Shared Platforms.
- Potential for professional growth and skill enhancement in a supportive environment.
- Competitive pay rate aligned with your expertise and experience.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- 401(k), Plus Match
- Weekly Pay
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