Product Manager

RESPONSIBILITIES:
Kforce is immediately seeking an experienced Product Manager in support of our enterprise telecommunications and mass media client based in Charlotte, NC.

Responsibilities:

* Product Vision & Strategy:
Assist with the definition and communication of a clear product vision and strategy for the notifications platform that aligns with business goals and user experience

* Technical Liaison:
Serve as the primary point of contact and liaison for the UCC (Unified Customer Communications) team, managing all technical questions, prioritization, and project handoffs

* Backlog & Roadmap Management:
Own the notifications experience by managing the product backlog, grooming tickets, and working with UCC to determine roadmap feasibility based on priorities provided by stakeholders

* Cross-Functional Collaboration:

Collaborate with engineering, design, marketing, and Journey Owners to implement efficient, scalable, and personalized communications

* Technical Validation & Feasibility:
Review project scope, journey maps, and requirements to vet recommendations and validate technical needs, ensuring projects are feasible and ready for development

* Experimentation & Optimization:
Drive A/B testing, experimentation, and iteration on message delivery timing, channels, and content to improve engagement metrics

* Performance Analysis:
Monitor key performance metrics such as open rates, click-through rates, and churn impact to make data-driven decisions for product enhancements

* Requirements & Handoff:
Work with Journey Owners to create Business Requirements Documents (BRDs) and lead the integration and handoff process to ensure a clean transition into the development cycle

* Risk Management:

Analyze and understand interdependencies, business risks, and potential mitigators that could impact the delivery of new products and features

REQUIREMENTS:

* Bachelor's degree in Business, Marketing, Computer Science, Information Systems, or a related field, or equivalent experience

* 5+ years of Product Management, Product Ownership, Digital Product, Customer Communications, or related experience

* Proven experience managing product roadmaps, backlogs, user stories, and requirements in an Agile environment

* Experience serving as a liaison between business stakeholders and technical teams, translating business needs into actionable requirements

* Experience in creating Business Requirements Documents (BRDs), journey maps, and technical documentation

* Strong understanding of customer communication channels including email, SMS, push notifications, and in-app messaging

* Strong cross-functional collaboration skills with engineering, UX/design, marketing, and business stakeholders

* Demonstrated experience driving A/B testing, experimentation, and optimization initiatives to improve customer engagement

* Proficiency analyzing performance metrics such as open rates, click-through rates, conversions, and customer retention to support data-driven decision making

* Strong problem-solving, prioritization, and organizational skills with the ability to manage multiple initiatives simultaneously

* Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences

* Detail-oriented with a strong focus on customer experience, quality assurance, and validation of technical implementations

* Ability to assess technical feasibility, validate requirements, identify dependencies, and mitigate project risks

Preferred Qualifications:

* Agile certifications such as CSPO, SAFe POPM, or equivalent

* Experience with customer engagement, notification, messaging, CRM, or marketing automation platforms

* Experience working in a fast-paced enterprise environment

* Knowledge of customer journey orchestration and personalization strategies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for…