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Workforce Scheduling & Analytics Specialist
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-16
Listing for:
Charter Communications
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
Spectrum is seeking a Workforce Management Admin to oversee scheduling, reporting and auditing to optimize staffing and adherence. The role emphasizes attention to detail, communication, and collaboration with center leadership to improve service performance.
Responsibilities include adjusting resources in response to call volume, managing overtime, and ensuring data integrity across WFM systems. You will contribute to forecasting and staffing planning, supporting 24-hour service operations.
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