Training Development Consultant; Hybrid

Training Development Consultant (Hybrid)

We are seeking an experienced Training Development Consultant to support a large-scale technology transformation focused on contact center operations. This role will design engaging, user-focused learning materials that enable employees to successfully adopt new platforms and processes. The ideal candidate is an independent self-starter with strong instructional design experience who can translate complex technology into clear, practical training.

• Design and develop instructor-led and self-paced training materials for technology implementations.
• Create simulations, guided walkthroughs, job aids, quick reference guides, and other learning resources.
• Translate complex system functionality into easy-to-follow learning content.
• Conduct training needs analysis and support curriculum planning for enterprise initiatives.
• Collaborate with business stakeholders and subject matter experts to validate and improve training materials.
• Maintain and update learning content as technology and business processes evolve.
• Manage multiple priorities while delivering high-quality training solutions within tight timelines.

• Experience developing training content for contact center or customer support environments.
• Strong instructional design experience with job aids, user guides, and learning materials.
• Ability to simplify complex systems and workflows into practical, step-by-step training.
• Experience supporting large-scale technology implementations or system rollouts.
• Self-motivated with the ability to work independently and take ownership of deliverables.

• Experience creating software simulations or guided walkthroughs using digital adoption platforms.
• Experience with cloud-based contact center technologies (CCaaS or similar platforms).
• Background developing multimodal learning experiences.
• Experience with in financial services or other highly regulated industries.

• Strong communication and collaboration skills.
• Excellent attention to detail.
• Ability to adapt quickly in a fast-paced environment.
• Passion for creating engaging learning experiences that drive successful technology adoption.