Junior Service Support Analyst
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-16
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
Job Overview
The IT Service Desk Agent I will provide front line telephone/email support to internal customers with IT related software (O365 & Windows Operating systems) and hardware issues (tablets, desktop, and laptop).
Location & Work ArrangementThis is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
CompensationThe maximum rate for this position is $32.50/hour.
Responsibilities- Aid customers concerning the use of computer hardware (i.e., tablets, desktop, and laptop) and software (i.e., O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems.
- Perform First Contact Resolution (FCR).
- Provide operational support for user identity management, username provisioning, system access, and password management (Active Directory).
- Develop and maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database.
- Understand and adhere to Incident Management, Request Management, and Knowledge Management policies.
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialists.
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