CX Manager; Web​/Mobile

Duration: Through April 2027, strong potential to extend

Required Skills & Experience:

• Extensive experience in Customer Experience (CX), Digital Product, or Product Consulting roles
• Strong background supporting mobile and web platforms
• Experience working within loyalty programs, including rewards, redemption, and loyalty mechanics
• Background in loyalty ecosystems or customer engagement platforms
• Experience with Customer Data Platforms (CDP)
• Ability to align business, product, and technology stakeholders
• Experience collaborating closely with:
  Product Managers, Architects, Engineering teams
• Strong stakeholder management and ability to challenge solutions to drive optimal outcomes
• Self-driven, proactive, and comfortable working independently
• Experience working within complex, matrixed organizations
• Willingness to support early morning meetings (global collaboration)

Job Description:

We are seeking a highly experienced Digital CX / Product Consultant to support our Global Mobile App Platform (GMAP) and Web teams. This role focuses specifically on mobile and web-based customer experiences, with a strong emphasis on loyalty, personalization, and customer journey optimization.

This consultant will be part of a global digital platform organization, contributing to initiatives that span both North American and European markets. The team is currently undergoing a structural transformation into value streams, organized around key customer journeys. This position will play a critical role in helping shape and support one of these experience streams, with a focus on “earn and burn” loyalty experiences.

Key responsibilities include:

• Supporting mobile and web digital experiences, particularly in loyalty and rewards ecosystems
• Partnering closely with Product Managers, who define roadmap and requirements, while ensuring effective delivery across technical teams
• Acting as a bridge between business, product, and engineering, ensuring alignment and execution
• Driving a customer-obsessed approach, ensuring every initiative delivers measurable value
• Challenging and validating solutions to ensure optimal outcomes
• Collaborating with global team members across time zones (North America & Europe)
• Participating in regular global team syncs and reviews

This role requires a strategic thinker and hands-on contributor who thrives in fast-paced, evolving environments and can operate with a high degree of autonomy.

Compensation:

$60-80hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.