Solution Architect – Personalization

Solution Architect – Personalization

We are seeking an experienced Solution Architect – Personalization to join a leading multinational convenience retail organization. This role will lead the architecture, design, and evolution of enterprise personalization and customer engagement solutions that support millions of customer interactions across digital and in-store channels.

The ideal candidate has experience designing enterprise-scale customer experience platforms, Customer Data Platforms (CDPs), personalization engines, journey orchestration solutions, and digital marketing technologies. You will partner with business leaders, product managers, and engineering teams to define architecture strategy, create technology roadmaps, and deliver scalable solutions that enhance customer engagement and business outcomes.

The Solution Architect, Personalization proactively and holistically leads and supports architecture activities that guide the development and management of a portfolio of solutions under the Enterprise Architecture scope. Solutions include, but are not limited to, customer data platforms, personalization engines, recommendation engines, loyalty engines, discount engines, promotional tools, communication platforms, content management systems, digital asset management systems, mobile apps, master data platforms, in-store digital screens, ERP, HRMS, and POS.

The architect provides the necessary leadership, analysis, and design for development solutions to ensure that solutions meet business needs and align with architectural governance and standards.

Here are just a few ways that you'll help make journeys better as you demonstrate competencies across four key dimensions.

• Interpret Business Needs
• Translates customer journeys and business requirements into technical requirements into business capability maps, value-stream maps, architectural blueprint and technology enablers to achieve business objectives and documents all solution architecture design and analysis work.
• Works closely with the business owners, customer experience technology, technical product owners, and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle.
• Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes.
• Technical Leadership
• Guide development and engineering teams throughout the implementation process, providing technical expertise and vision.
• Assess Technology
• Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
• Supports product managers in end-of-life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information.
• Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models.
• Analyzes the technology industry, competitors, and market trends, and determines their potential implications for a given solution.
• Analyzes the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement.
• Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solution architecture.
• Apply Technology
• Leads evaluation, design, maintenance, and evolution of the solution architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards.
• Manages and develops the architecture for a broader scope of projects or products, driving application architects and other…