Customer Support Specialist

Overview

At Orange Logic, we’ve been solving complex content challenges for over two decades—driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software—we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value.

• Serve as a primary point of contact and trusted consultant for clients seeking assistance with software issues, usage questions, or system optimization.
• Diagnose, troubleshoot, and resolve software-related challenges in client environments, escalating complex issues as needed.
• Deliver white-glove support, building trust and confidence with clients by providing accurate, helpful, and timely solutions.
• Conduct proactive client outreach to ensure satisfaction, adoption, and engagement with new features or workflows.
• Partner with clients to translate business needs into technical workflows, offering best-practice recommendations.
• Document client interactions, solutions, and product feedback for use in knowledge bases and internal product discussions.
• Identify and advocate for enhancements and usability improvements based on recurring client pain points or feedback.
• Collaborate with Implementation Specialists, Product, and Engineering teams to ensure seamless handoffs and unified client experiences.
• Lead or assist with client training sessions focused on software functionality, workflow customization, or new releases.
• Continuously refine support processes to improve responsiveness, efficiency, and customer satisfaction.

• Bachelor’s Degree or equivalent experience in a technical or client-facing role.
• 2+ years in technical support, customer success, or implementation for enterprise software or SaaS platforms.
• Excellent problem-solving skills with a customer-first mindset.
• Clear and confident verbal and written communication skills; able to convey complex ideas simply.
• Proficiency with tools such as G-Suite, ticketing platforms (e.g., Zendesk, Freshdesk), or CRM systems.
• Experience managing and prioritizing multiple client issues in a fast-paced, high-touch support environment.
• Comfortable with technical concepts and eager to learn new systems, APIs, and configurations.
• Strong interpersonal skills and empathy when handling challenging client interactions.
• Familiarity with Digital Asset Management (DAM) systems or enterprise content tools. (preferred, not required)

• Competitive compensation
• Life & Disability Insurance
• 401(k) & Roth with 4% employer match (fully vested)
• 20 Days PTO
• 8 Weeks Parental Leave
• 8 Company Holidays

The target compensation for this position is $70,000 - 85,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

If you're excited by meaningful challenges and want to build something that matters, we encourage you to apply!

Orange Logic only communicates with candidates through official  email addresses or via Linked In from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process.

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Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

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