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Team Lead, IT Support & AI-Driven Automation
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-25
Listing for:
Doist
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Palmetto is seeking a Team Lead, Support Technician in Charlotte, NC to oversee day-to-day IT support operations and mentor a team of Support Technicians. You will champion AI-driven and agentic support, scale IT operations through automation, and drive improvements across ticket triage, onboarding, and knowledge retrieval.
You will manage and escalate complex issues, coordinate with stakeholders, and partner with HR and Facilities on onboarding and equipment lifecycle.
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