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Systems Manager — Zendesk & AI Workflows
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-07-25
Listing for:
Varo Bank
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support, AI Business & Operations
Job Description & How to Apply Below
Varo Bank is seeking a Support Operations Manager to own, optimize, and scale the core contact center technology environment. You will be managing the ecosystem that enables frontline agents to succeed, not the agents themselves.
You'll lead the rollout of next‑gen AI customer service technology (Decagon) and align workflows with Zendesk, Airtable, and cloud telephony. If you enjoy building efficient processes and rolling out cutting‑edge tools for frontline teams, this role is for you.
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