ServiceNow Business Analyst

Our client, an American multinational financial services company is hiring a Service Now Business Systems Analyst to join their asset management team in Charlotte, NC!

This position is within the Service Asset and Configuration Management (SACM) and will report to the Configuration Management leader. This organization supports the development and management of configuration management practices for the organization.

This position provides leadership for team members, stakeholders, and all business units in the development/implementation of practices and processes for enterprise-wide IT Asset management, configuration management, CMDB CSDM relationships, the assessment/approval of systems changes, and monitoring of CMDB integrations and escalation management for issues. Further, this position will ensure that as new technology is introduced or other technology is retired, the program smoothly incorporates or divests those technologies in all related processes and documentation.

This position is a caretaker of the configuration management repository and associated documentation. This work is of a highly complex nature requiring broad technical knowledge of applications, infrastructure and Software Development Lifecycle Management, as well as the implementation of effective processes for ensuring data quality governance and policy compliance for these solutions.

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to company wide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence company wide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams by leading and managing key relationships
• Own and help mature systems integration oversight to achieve performance expectations
• Consult on or participate in moderately complex initiatives and deliverables within Technology Business Systems Consulting and contribute to large-scale planning related to Technology Business Systems Consulting deliverables.
• Review and analyze moderately complex Technology Business Systems Consulting challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Technology Business Systems Consulting deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Technology Business Systems Consulting.

Required Skills:

• 4+ years of Business Systems Data experience,或 equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• 5+ years of Business Systems Data and Business Systems Designing experience,或 equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Configuration Management Database (CMDB)
• Service Now CMDB
• Broad IT Infrastructure Knowledge
• Project / Program Management Skills
• Highly Organized

Desired

Skills:

• Strong Cloud Computing experience
• Operational governance experience
• Service Asset and Configuration Management experience