Senior Project Manager - Hybrid

Senior Project Manager

Genesis
10 is currently seeking a Senior Project Manager for a hybrid position with a global financial institution located in Charlotte, NC or Des Moines, IA. This is a 12 month contract opportunity.

We are seeking a seasoned Senior Project Manager to drive wave-based migrations as part of a high-profile Contact Center Modernization Initiative. This multi-year effort aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform. This role sits at the center of a highly visible transformation, partnering with executive leadership, technology teams, and contact center operations. This position requires 3 days a week onsite.

• Lead end-to-end delivery of large-scale migration waves impacting customer-facing operations, from discovery and development through deployment
• Consult as an expert to develop or influence initiatives for highly complex business and technical needs across Project Management
• Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption
• Influence executive stakeholders to prioritize and support migration efforts and shape enterprise priorities
• Coordinate across a team of project managers in a complex, high-impact environment, ensuring alignment and shared learnings
• Drive cloud transformation across IVR, agent workflows, and workforce management systems
• Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases
• Oversee integration of technologies such as IVR systems and agent scheduling tools

• 7 years of Project Management experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education
• Extensive experience in project management, change delivery, and change management within the financial services industry
• Strong understanding of contact center operations and consumer banking
• Proven ability to manage projects using both Waterfall and Agile methodologies
• Ability to work in a fast-paced, high-stakes environment with shifting priorities

• Experience with cloud platform migrations, especially involving customer service agents
• Familiarity with technology integrations impacting agent performance and scheduling
• Experience with  or similar project management tools
• Understanding of cloud technologies and their impact on contact center functionality
• Deep experience in enterprise project/program delivery in financial services, large-scale transformation, and leading in high-visibility programs

Pay range: $58.75 - $66.75 per hour

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply!