Mobility Technician

Mobility Technician I

Robert Half is proactively recruiting for upcoming Mobility Technician I opportunities with clients in the Charlotte area. This is an excellent opportunity for an entry-level IT professional looking to launch a career in technology support while gaining hands-on experience with mobile devices, help desk operations, and end-user support.

If you enjoy helping people, solving technology issues, and working in a fast-paced environment, we'd love to connect with you.

What You'll Do

• Respond to IT support requests related to company-issued mobile devices.
• Set up, configure, and deploy corporate iPhones, iPads, mobile hotspots, and other mobile equipment.
• Coordinate device upgrades and replacements with employees.
• Troubleshoot basic issues involving Apple devices, desk phones, and accessories.
• Maintain inventory of mobile devices, chargers, and related equipment.
• Work with wireless service providers to activate, cancel, or modify mobile services.
• Track support requests and document completed work in the ticketing system.
• Assist with reporting, spreadsheet updates, inventory records, and other administrative tasks.
• Collaborate with the broader IT team on additional support initiatives and technology projects.
• Help maintain documentation and procedures related to mobile device support.