Digital Solution Architect

Job Description

The Service Now Architect will be responsible for designing Service Now solutions that align with Duke Energy’s IT strategy. They will collaborate with IT teams to ensure the platform meets business needs and performance standards.

• Design Service Now solutions based on business requirements.
• Evaluate emerging Service Now technologies and the evolution of current functionality to define roadmaps to meet business needs.
• Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across multiple projects.
• Provide ownership of solutions, working with members of the lead technical team to ensure its feasibility.
• Work closely with Enterprise Architecture team to align with Duke Energy strategies.
• Managing the Service Now solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.
• Provide advice on alternative options, risks and the associated impact to the business and technical architecture.
• Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on user experiences, ensuring a value driven approach.
• Mentor other team members in implementation methodology, solution design, Service Now configuration and best practice.
• Provide technical leadership and guidance to the Service Now development team.
• Stay updated with the latest Service Now features and technologies to enhance system capabilities.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Service Now architect or developer, particularly in Cloud technologies (AWS/Azure)
• Strong understanding of IT service management and business processes.
• Excellent problem-solving and project management skills.

• Proven experience as a key technical resource leading the development of solutions in Service Now environments that have implemented and provided excellent design architecture in areas such ITSM, HRSD, ITOM, ITAM, Integrations etc.
• Experience with scripting in Service Now (JavaScript, AngularJS, etc.)
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services
• Experience with architecting or developing solutions within the cloud (AWS)
• Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
• Knowledge of ITIL frameworks and methodologies.
• Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.
• Demonstrated ability to influence and consult to all levels of stakeholders (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results.
• Demonstrated ability to mentor staff in development and release management relative to the Service Now platform to drive quality, value and best practice.

• CTA/CMA certified.
• ITIL Foundation certified.
• Certified Service Now System Administrator.
• Certified CSM, ITSM and ITOM Implementation Specialist.
• Knowledge or experience of Agile or SCRUM.
• Understanding of Cybersecurity practices and programs
• Experience in Government Community Cloud
• Service Now Certified System Administrator or Certified Application Developer.

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.