Architect - ServiceNow

Altera Digital Health

Job Title:

Architect Service Now

Location:

North America / Canada (Remote - Must align with EST working hours) Job Description

• Ensures platform alignment with the business strategy
• Provides consultative technical leadership to the platform team
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects
• Participates in process workshops
• Assists in migrating configuration across instances
• Oversee the implementation and maintenance of platform integrations
• Oversee the security of the Now Platform

Education and Certifications

• Bachelor's Degree in Computer Science or related
• Service Now Certified (preferably Service Now Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))
• ITIL Foundations Certification preferred

Experience

• Total 12+ yrs of experience and 8+ years relevant work experience
• Must have architectural experience with Service now
• Must be willing to work in shifts
• Experience in Solution Design and Architecture of Service Now specific projects of at least one module such as ITSM, CSM or ITOM
• Experience with complex software solutions
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment
• Success driving complex issues through analysis and resolution
• Industry domain expertise
• Experience writing technical functional specifications required
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Knowledge,

Skills and Abilities

Required Skills

• Proven experience in configuration, customization, development, and administration on the Service Now platform
• Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
• Proven experience in working within both waterfall and Agile/Scrum methodologies
• Practical experience of setting up Service Now API’s and MID servers
• Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
• Practical experience in end-to-end delivery of Service Now integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred)
• Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner
• Excellent conflict management and negotiation skills
• Ability to train and support others on functional area-related topics

Preferred Skills

• Proven organizational skills
• High energy, ambitious self-starter with an aptitude for learning and customer focus
• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment
• Working knowledge of vendor management principles and procedures

USD 120-140k

The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education

A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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