Change Management Technician

Position: Change Management Technician I
Description

The Change Management Technician I will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.

Duties & Responsibilities 80% Analyze Change Maintenance requests. Ensure documented Change Management processes are followed. Deconflicts impact between maintenances to avoid unplanned outages. Conveys details of the maintenance to end users if customer escalations arise Document discrepancies and track/notify to ensure records are accurate. Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.

Participates in an on-call rotation which will include evenings, weekends and Holidays Monitors the network and report on maintenance successes and overall performance statistics Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly The Analyst would also monitor the network and report on maintenance successes and overall performance statistics. 20% Participates in new processes and technology training Ensures each maintenance timeslot is scheduled appropriately Qualifications

Education:

Bachelors degree preferred and/or combination of 4 years related experience

Experience:

3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus. Key

Competencies:

Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.

Skills

Change management, NOC, Infrastructure Change Management, CAB

Top Skills Details

Change management,NOC,Infrastructure Change Management,CAB

Additional Skills & Qualifications

Additional Information/Requirements:
Onsite 3 days per week Detail oriented, with Excel, Service now experience

Experience Level

Expert Level
Job Type & Location
This is a Contract to Hire position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $28.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Final date to receive applications
This position is anticipated to close on Aug 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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