Senior Director, Enterprise Learning

Senior Director, Enterprise Learning The Senior Director, Enterprise Learning is a strategic role responsible for bridging the gap between learning goals and business execution. This role oversees the design, delivery, and operational infrastructure of enterprise-wide learning and development programs including the management of the learning technology stack (LMS/LXP), budget, vendor relationships, and data-informed decision-making to measure program ROI. This role manages high-quality learning experiences across the organization and serving as both a business and systems leader.

Key Responsibilities and Duties

Operational Strategy & Scaling

• Develop and implement operational strategies that scale L&D programs enterprise wide.
• Define and maintain standards for program rollout, ensuring consistency, accessibility, and high-quality learning experiences.
• Oversee learning procedure manuals, guides, and course materials such as handouts and visual aids to support learning efforts and ensure alignment with internal systems, control processes, and relevant external standards and regulations.

Learning Technology & Infrastructure

• Lead the selection, implementation, and management of the learning technology ecosystem, including the LMS, LXP, virtual classrooms, and AI-enabled tools. Serve as the product owner for learning platforms, providing both strategic direction and hands-on support to ensure platform performance and user adoption. Ensure seamless integration between learning platforms, and other internal enterprise tools.
• Administer learning programs and troubleshoot complex issues that arise during delivery.

Budgeting & Vendor Management

• Oversee learning budget, including forecasting costs, tracking expenses, and optimizing resources for the highest return on investment. Manage relationships with external vendors and content providers.

Data Analytics & Impact

• Establish key performance indicators (KPIs) to evaluate learning effectiveness and overall business impact. Generate performance dashboards and regular reports for senior leadership, translating learner data into actionable improvements. Review course evaluations and quantitative learning results to identify key areas of improvement across the learning portfolio.

Cross-Functional Collaboration

• Partner with HR business partners, business unit leaders, and IT to align learning initiatives with company-wide talent management and strategic goals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements:
  
  Sedentary Work

Career Level 9IC

Related Skills

Business Acumen, Communication, Consultative Communication, Digital Savviness, Influence, Innovation, Program Measurement, Story Telling, Talent Development, Vendor / Partner Management

Anticipated Posting End Date:

Base Pay Range: $117,700/yr - $188,900/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we're a market-leading retirement company fueled by world-class asset management. But we're not just another legacy financial services firm. We're fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values:
Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial…