Technology Business Systems Consultant

$43.75 - $49.3

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Senior Technology Business Systems Consultant in Des Moines, IA or Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 18+ months with extensions and possible full-time conversion  
** Job Summary*
* We are seeking a  
** Senior Technology Business Systems Consultant
** to join a technology team supporting critical business operations. In this role, you will partner with business and technology stakeholders to lead complex enterprise initiatives, improve operational efficiency, and deliver scalable technology solutions that address business needs.

** What You Will Be Doing*
* + Lead complex enterprise technology initiatives with cross-functional business and technology teams.

+ Analyze business needs and develop detailed functional and technical requirements.

+ Evaluate business processes and recommend technology solutions.

+ Manage project documentation, timelines, and deliverables.

+ Collaborate with technical and business stakeholders to implement strategic solutions.

+ Support enterprise incident management and operational excellence initiatives.

+ Communicate complex technical issues clearly to business stakeholders and leadership.

+ Drive root cause analysis and ensure corrective and preventive actions are implemented.

+ Support IT governance, compliance, and operational controls.

** Required Skills & Experience*
* + 5+ years of experience in Business Execution, Business Systems Analysis, Implementation, Strategic Planning, or a related field.

+ 3+ years of hands-on experience with ITSM, monitoring, and operational tools including:

+ Service Now

+ Splunk

+ Grafana

+ Dynatrace

+ App Dynamics

+ Jira

+ Everbridge

+ Power BI or Tableau

+ Experience using AI tools such as Microsoft Copilot (or similar) to improve operational efficiency by summarizing information, generating communications, extracting action items, and validating outputs while maintaining data security.

+ Strong analytical, problem-solving, and critical thinking skills.

+ Excellent verbal and written communication skills.

** Nice-to-Have:*
* + Experience in financial services or other highly regulated environments.

+ Experience supporting a Technology Command Center (TCC) or Major Incident Management function.

+ Experience leading large-scale incident bridges involving multiple teams.

+ Strong executive communication and reporting skills.

+ Experience performing Root Cause Analysis (RCA) and driving corrective actions.

+ Knowledge of IT controls, information security, and compliance.

+ Experience working with globally distributed teams across multiple time zones.

+ Ability to influence stakeholders across multiple teams without direct authority.