IT Office Support Specialist

Our client, a prominent global law firm, is seeking an IT Office Support Specialist to join their Charlotte, NC office. This vital, contract role provides hands‑on technical support for attorneys, staff, and external vendors, addressing and resolving hardware, software, networking, and system issues. The position requires a high level of technical proficiency, proactive problem‑solving, and the ability to communicate clearly with end users at all levels.

The estimated base pay for this position is $22 to $33 per hour. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.

• Provide onsite technical support for hardware, software, networking, workstations, and mobile devices
• Troubleshoot and resolve both standard and non-standard system configurations for law firm and home user environments
• Log all incoming help desk incidents and service requests; track and document steps toward resolution
• Respond to escalated technical support needs and collaborate with other IT specialists to resolve complex issues
• Maintain current knowledge of firm-supported tools, applications, systems, and technology platforms
• Configure and support desktop hardware, peripherals, phones, A/V equipment, and various legal applications
• Support network connectivity and troubleshoot internet protocols for both wired and wireless infrastructure (TCP/IP, DHCP, Ethernet, VPN)
• Assist end users with local backup solutions, personal firewalls, and wireless hardware
• Deliver regular status updates to users and document all actions according to firm protocols
• Participate in technology team meetings and ongoing IT projects; take on additional tasks as assigned

• Bachelor’s degree preferred; technical certifications a plus
• 3+ years of IT support experience in a professional, client‑facing environment; prior law firm experience highly valued
• Proficiency with Windows OS, Microsoft Office Suite, Citrix, Interwoven, and common legal technology applications
• Strong understanding of desktop and mobile hardware, printers, scanners, personal and wireless network connectivity, and related peripheral technology
• Demonstrated ability to learn new tools and technologies independently
• Outstanding customer service, interpersonal, and communication skills (written and verbal)
• Flexible schedule and willingness to respond to after‑hours support needs
• Detail‑oriented, well‑organized, and able to operate in high‑pressure situations with a professional, calm approach