It Operations Technician

Moore & Van Allen PLLC is a prominent law firm of more than 400 attorneys with offices in the Carolinas. This full‑time position in our Charlotte, NC office will assist the IT Manager‑Operations & Compliance with tasks and projects.

• Keeping an accurate inventory of spare network equipment, equipment in repair status and equipment ready to be deployed
• Maintaining, supporting and troubleshooting the firm’s printers, scanners, and multi‑function devices (copiers) including software components;
  Also procuring and installing such equipment
• Maintaining, supporting and troubleshooting the firm’s desktop computer hardware
• Receiving inventorying, documenting serial numbers and other critical data for new equipment
• Managing leased computer hardware inventory
• Handling tasks and projects assigned by the managers of this position
• Answering routine questions from IT staff or users in regard to configuration of equipment
• Communicating with vendors
• Assist in the coordination, scheduling and technical support of web meetings (Zoom, Web Ex, etc.).
• Assists with the administration of the firm’s Ring Central account by processing moves, adds, and changes; assisting users with technical issues; assigning and supporting conferencing accounts; etc.
• Regular and in‑person attendance is required to perform essential functions of this interactive position.

• The successful candidate will have earned a High School Diploma or the equivalent; experienced applicants preferred but not required.
• Must have the ability to solve problems logically by applying methods taught during training and through educational opportunities.
• Must have knowledge of MS Windows line of server software, including Microsoft print server in a client-server and Citrix (terminal server) environment, PC hardware and printers with working knowledge of Dell, IBM and Hewlett‑Packard personal computers.