AV Technology Specialist

Schedule Details/Additional Information

Part-Time position to primarily cover evening and weekend events. Some weekday shoifts will be available as well based on courses and events scheduled.

10010 IRCAD - Administration

Part time

No

0

Part-Time position to primarily cover evening and weekend events. Some weekday shoifts will be available as well based on courses and events scheduled.

$28.55 - $42.85

• Coordinate and assist with video conference activities utilizing the appropriate Unified Communications & Collaboration tools and services. Assist with setup and operation of video conferencing systems, as well as provide onsite or remote support for video conferences and events.
• Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms.
• Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets.
• Follows up with users to ensure problem resolution and develops supporting documentation of all activities.
• Perform various system upgrades and preventative maintenance tasks.
• Works directly with vendors to support the video conference service line.
• Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and/or obsolete equipment.
• Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service.
• Facilitate and conduct end-user training programs to enhance adoption and proficiency within the service line.
• Provides support that falls out of scope when requested or needed.
• Collaborates as part of a team in the planning and discussions with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative.

• Bachelor's Degree in Computer Science or related (or equivalent knowledge).

• 1 year IT experience or equivalent training.

• Basic written and verbal communications
• Basic research, analysis, design skills
• Basic understanding of infrastructure supported.

• Requires callback support on regular basis
• Evening and weekend work
• Ability to lift up to 50 lbs

• CompTIA Tech+ certification

• BS in Computer Science or IS

• 1-2 years related experience

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note:

Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois;
Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health…