Senior Utilities Business Systems Analyst

** Senior Utilities Business Systems Analyst*
* ** Category:
** Business Analysis (functional and technical)

** Main location:
** United States, Tennessee, Knoxville

** Alternate Location(s):
** United States, Georgia, Atlanta

United States, North Carolina, Charlotte

** Position :
** J

*
* Employment Type:

** Full Time

** Position

Description:

*
* CGI is one of the world's largest independent IT and business consulting services firms. We partner with commercial and government clients to deliver innovative technology and business solutions that create meaningful business outcomes. At CGI, you'll join a collaborative organization where ownership, continuous learning, and client success are at the core of everything we do, empowering our professionals to build rewarding careers while making a lasting impact.

CGI is seeking a Senior Utilities Business Systems Analyst to join our growing Utilities practice. In this role, you will partner with utility clients to analyze business needs, optimize business processes, and implement enterprise software solutions that support digital transformation initiatives. You will serve as a trusted advisor throughout the project lifecycle, working closely with client stakeholders and technical teams to design, configure, test, and deploy solutions that improve operational efficiency and enhance the customer experience.

This role is ideal for a business systems professional who enjoys collaborating directly with clients, facilitating business process improvements, and delivering high-quality software implementations. The position requires the ability to travel extensively to client locations, with travel up to 67% based on project needs.

** Your future duties and responsibilities:*
* Facilitate business process discovery sessions with utility clients to gather, analyze, and document business requirements and future-state process flows

Create and maintain functional documentation including business process diagrams, functional specifications, configuration documentation, and solution design artifacts

Configure enterprise utility applications to align with client business processes and evolving operational requirements

Collaborate with client stakeholders to identify process improvement opportunities and recommend innovative technology solutions that enhance the customer experience

Support software implementations by configuring new functionality, enhancements, interfaces, extensions, and reporting solutions

Investigate, troubleshoot, and resolve functional issues related to application configuration, integrations, customizations, and system performance

Develop comprehensive test plans, test cases, and test scripts while executing functional and user acceptance testing activities

Design, develop, and deliver end-user training materials and facilitate client training sessions to support successful solution adoption

Partner with cross-functional project teams to ensure successful solution delivery while maintaining high standards for quality, client satisfaction, and project outcomes

Communicate effectively with technical and business stakeholders throughout all phases of project execution

** Required qualifications to be successful in this role:*
* Bachelor's degree or equivalent combination of education and professional experience

Demonstrated experience working within the utilities industry

Experience gathering and documenting business requirements and translating them into functional solution designs

Experience participating in enterprise software implementation or business transformation projects

Proven ability to develop and deliver effective end-user training and supporting documentation

Strong analytical and problem-solving skills with the ability to evaluate complex business processes and recommend practical solutions

Excellent verbal, written, facilitation, and presentation skills with the ability to communicate effectively across technical and business audiences

Ability to work independently and collaboratively within fast-paced, client-facing project environments

Self-motivated team player with a strong work ethic and commitment to delivering exceptional client service

Ability and willingness to travel up to 67% to support client engagements

Desired qualifications

Experience with utility Customer Information Systems (CIS), Customer Care and Billing (CC&B),

Meter Data Management (MDM), Asset Management, or related utility platforms

Experience leading business process reengineering initiatives within utility organizations

Knowledge of software development lifecycle (SDLC), Agile, Scrum, or hybrid project delivery methodologies

Experience supporting functional testing, user acceptance testing, and production deployments

Previous consulting experience supporting enterprise technology implementations

Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or Agile-related certifications

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the…