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Entry-Level IT Help Desk Support for Public Sector
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-04
Listing for:
Miles Technology Solutions Llc
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Miles Enterprise Solutions is seeking a Level 1 Service Desk Support Analyst to assist a public sector client. You will handle incoming calls, perform remote diagnostics, and manage tickets in the ITSM system with a focus on HR/ERP workloads including Workday.
Ideal candidates have 1–2 years in service desk or technical support, strong communication skills, and a customer-service mindset. Government/call center experience is a plus and the role emphasizes quality customer interactions.
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