Loyalty and Rewards Director of Technology and Digital Execution

** The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.*
* Need Help? ( site FAQ-.pdf)

_If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_  Accessibility ()

_(accommodation requests only; other inquiries won't receive a response)._

** Regular or Temporary:*
* Regular

** Language Fluency:
** English (Required)

*
* Work Shift:

*
* 1st shift (United States of America)

** Please review the following job description:*
* The Director of Loyalty and Rewards Technology and Digital Execution is accountable for translating loyalty and rewards business strategy into digital and technology execution, ensuring a seamless end-to-end client experience across digital channels. This role serves as the primary technology-facing leader and single point of contact for cross-functional delivery-owning the relationship with key Technology partners and external vendors (including Zafin), and driving alignment across Operations, Digital Servicing, and Technology to deliver launch-ready capabilities.

** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

1.
Translate loyalty and rewards strategy, client journeys, and business needs into clear, prioritized functional and technical requirements that enable effective delivery.

2.
Serve as the primary business contact for Technology teams delivering Loyalty and Rewards capabilities, including ownership of the day‑to‑day relationship with Zafin.

3.
Own the end‑to‑end digital client experience for loyalty and rewards, ensuring experiences are intuitive, consistent, and aligned with program intent across digital channels.

4.
Partner closely with Product, Design, Engineering, Data, Operations, and Digital Servicing teams to drive aligned execution and resolve delivery dependencies.

5.
Lead delivery execution within established governance and delivery frameworks, ensuring backlogs are prioritized, teams are unblocked, and milestones are met.

6.
Drive end‑to‑end launch readiness for loyalty and rewards initiatives, including operational readiness, digital servicing readiness, testing validation, and go‑live decisioning.

7.
Coordinate UAT, business validation, and post‑launch hypercare to ensure releases meet quality standards and issues are resolved quickly.

8.
Ensure Operations, Digital Servicing, and Technology teams are aligned on process impacts, servicing workflows, controls, and escalation paths.

9.
Provide clear, concise status reporting on delivery progress, risks, issues, and decisions to business and functional leadership.

10.
Create an inclusive, engaging, and energizing team environment, aligned with the Truist Purpose, Mission and Values, that empowers teammates to learn, grow, and have meaningful careers.  Execute on managerial responsibilities and strategic priorities with excellence in a timely manner creating a differentiated experience to ensure areas of focus are operationalized throughout the team at all levels.

11.
Attract, retain and promote top talent and build a robust slate of credible successors for key leadership positions and opportunities across Truist.

** QUALIFICATIONS*
* *
* Required Qualifications:

*
* The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.
Bachelor's degree in business, or related field or equivalent combination of education and professional experience;

2.
Ten years of experience in digital delivery, product/technology execution, platform implementation, or technology program leadership in a complex, matrixed environment;

3.
Demonstrated ability to…