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Director of Technical Support & Client Experience
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-04
Listing for:
Triwill Group
Full Time
position Listed on 2026-08-04
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Quavo's Client Support department seeks a Director of Technical Support, a senior leadership role overseeing application and technical support to ensure clients receive the highest quality experience. You will guide Client Advocates and Technical Support Analysts and lead Client Support strategy and growth.
The Director partners with the Onboarding team on go-lives, troubleshooting, and release upgrades, and serves as the senior escalation point for client issues.
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