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Platform L2 Support Engineer — Troubleshooting Lead
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-05
Listing for:
GR8_TECH
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
is seeking a Middle L2 Technical Support Specialist for its Platform Team. This role focuses on stabilizing the core platform, localizing incidents, and mentoring junior staff to ensure high availability and data integrity across services.
You will autonomously diagnose complex platform requests, triage issues, and shield engineering teams from unverified bugs. Strong log analysis in Kibana/Open Search and API debugging are essential.
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