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Clinical IT Service Desk Lead: People & Performance
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-05
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Socket.dev is seeking a Clinical Service Desk Supervisor in the United States to lead a multi-level support team, mentor staff, and ensure HIPAA-compliant IT service delivery. The role focuses on performance metrics, knowledge management, and client liaison across the service desk.
Ideal candidates have 5+ years in IT support, strong leadership, healthcare IT familiarity, and experience with ticketing and change management. Travel may be required;
Nordic maxims are valued.
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