Senior Specialist, Commercial Operations Technology

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

And respect for our customers by developing two powertrains that meet their requirements - an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Summary

We are seeking a candidate to lead Commercial IT Launch & Support technology. This role will lead a portfolio spanning customer support tooling, retail issue escalation, support integrations, operational readiness, cutover, runbooks, support model definition, across Commercial Operations systems.

The role will work across Commercial Operations, Retail Operations, Customer Support, IT Operations, Service Desk, Digital Product, Platform Engineering, Data/Integration, Security, and application owners to ensure commercial systems land cleanly into production and can be supported at scale.

What you'll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

* Own launch readiness products and transition-to-run processes across the Commercial IT portfolio.

* Lead technology planning and delivery for customer support systems, issue escalation workflows, retail support tooling, and related support-enablement capabilities.

* Define and maintain commercial launch readiness gates, including ownership models, escalation paths, monitoring requirements, runbooks, cutover plans, hypercare plans, and post-launch support processes.

* Partner with Commercial IT domain leads, Digital Product, IT Operations, Service Desk, Security, Data/Integration, Enterprise Architecture, and business stakeholders to ensure new systems are production-ready.

* Drive cross-domain dependency tracking and readiness reporting for commercial launches, ensuring risks, blockers, operational gaps, and handoff needs are visible and actively managed.

* Ensure all support and operations enablement solutions align with enterprise architecture, ITSM processes, service transition standards, security requirements, release management, and operational governance.

Location & Travel Expectations:

* This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.

* This role requires 4-5 days per week in the office, with regular in-person meetings and events.

* Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you'll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

* Proven track record supporting launch readiness, service transition, release management, IT operations, production support, or business-critical system delivery.

* Strong understanding of operational readiness, incident management, support models, runbooks, cutover planning, hypercare, and production support expectations.

* Experience with customer support systems, ticketing platforms, CRM integrations, ITSM tools, retail support models, or service desk operations preferred.

* Ability to translate operational needs into system capabilities, support requirements, escalation models, reporting needs, and transition plans.

* Strong cross-functional coordination skills, with the ability to drive accountability across business, IT, Digital, support, vendor, and operations teams.

* Experience partnering with IT Operations, Service Desk, Platform Engineering, Security, Enterprise Architecture,…