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IT Service Desk Specialist: Frontline Support & SLAs
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-07
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Socket.dev is seeking a Service Desk Technician to be the first point of contact for client technical support requests in a fast-paced MSP environment. You will diagnose, document, and resolve issues across multiple client environments while delivering excellent customer service and meeting SLAs.
The role requires self-motivation, strong attention to detail, and the ability to triage, escalate, and propose process improvements.
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