Lead Systems Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Lead Systems Analyst to join our team in Charlotte, North Carolina (US-NC), United States (US).

• Collaborate with business stakeholders to gather, analyze, and document functional and non-functional requirements for enterprise applications.
• Lead requirements elicitation workshops and translate business needs into user stories, use cases, process flows, and functional specifications.
• Partner with Product Owners, Solution Architects, Developers, QA teams, and business users to deliver solutions aligned with business objectives.
• Manage and prioritize the product and requirements backlog, ensuring stories are refined, estimated, and development-ready.
• Perform impact analysis for system enhancements, production issues, and new initiatives while identifying risks and dependencies.
• Participate in Agile ceremonies including Sprint Planning, Backlog Refinement, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Review solution designs and ensure alignment with business requirements, enterprise architecture, and technology standards.
• Act as the primary liaison between business and technical teams, facilitating communication and resolving functional issues throughout the SDLC.
• Develop and maintain business process documentation, workflow diagrams, functional specifications, and requirements traceability.
• Support User Acceptance Testing (UAT), defect triage, release planning, production deployments, and post-implementation validation.
• Mentor junior analysts, promote best practices, and drive continuous process improvement initiatives across projects and teams.

• Minimum 5+ years of experience as a Systems Analyst or Business Systems Analyst supporting enterprise software applications.
• Minimum 3+ years of experience working in Agile delivery environments; SAFe experience is preferred.
• Minimum 3+ years of experience gathering business requirements and translating them into user stories, use cases, acceptance criteria, and functional specifications.
• Minimum 3+ years of experience using Agile Lifecycle Management tools such as Jira, Azure Dev Ops (ADO), or equivalent.
• Minimum 3+ years of experience in business process analysis, gap analysis, solution design, and impact assessment.
• Minimum 3+ years of experience facilitating workshops and collaborating with business stakeholders and cross-functional technical teams.
• Minimum 3+ years of experience supporting User Acceptance Testing (UAT), defect management, release planning, and production implementations.

• Bachelor's degree in information technology, Computer Science, Business Administration, Information Systems, Engineering, or a related field.

• SAFe Scrum/Product Owner Certification, CBAP, PMI-PBA, or equivalent Business Analysis certification.
• Experience working in Financial Services, Insurance, Healthcare, or other large enterprise environments.
• Experience leading or mentoring Business/System Analysts and coordinating work across multiple Agile teams.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations…