ServiceNow Flow Designer​/Automation Engineer

NTT DATA hiring Servicenow Flow Designer/Automation Engineer.
Must be onsite at the client in one of the following locations:
Raleigh, NC;
Charlotte, NC;
Wilson, NC;
Richmond, VA; or Atlanta, GA
Contract job - W2 or C2C (hourly)

Job Description:

• Design, build, and maintain workflows using Flow Designer and related automation capabilities
• Develop reusable flows, subflows, and actions for enterprise-scale use cases
• Ensure workflows are modular, maintainable, and aligned to platform standards

• Translate business and operational processes into automated workflows
• Eliminate manual coordination by automating decision points and execution steps
• Align workflows to service dependencies and operational realities

• Embed governance rules and approval models into workflow logic
• Prevent incomplete, non-compliant, or unauthorized actions
• Enforce service ownership, lifecycle, and control requirements through automation

• Build workflows supporting change lifecycle, including validation, approvals, and execution gating
• Enable incident routing, triage, and enrichment workflows
• Use service context for accurate execution and routing decisions

• Design workflows with error handling, retry, and fallback logic
• Ensure automation is resilient and safe for production use
• Define and document failure conditions and recovery approaches

• Monitor workflow performance and execution outcomes
• Improve workflows to reduce cycle time and eliminate inefficiencies
• Standardize automation patterns for reuse and consistency

5+ years' experience designing and implementing workflows in Service Now Flow Designer or similar platforms.
Strong understanding of workflow orchestration and process automation principles.
Experience translating business requirements into automated solutions.
Proven ability to build scalable and reliable automation in enterprise environments.
Preferred:
Bachelor's Degree preferred
Experience supporting service-centric or Service-Aware operating models.
Familiarity with governance automation and policy-as-code concepts.

Experience with ITSM processes such as change and incident management.
Background in regulated or complex enterprise environments.
#LI-North America

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

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