Technical Support Specialist

Employ is transforming how hiring gets done. With our three ATS solutions
- Jobvite, Lever, and  - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and m growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.

We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.

Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.

We are hiring a Technical Support Specialist to provide exceptional support, troubleshoot technical issues, and deliver tailored solutions to end users. This role supports customers during Eastern Time business hours (9:00 AM–6:00 PM ET). Ideal candidates bring strong customer support and troubleshooting experience with a customer-first mindset. Your regular set of responsibilities will include:

• Respond promptly and professionally to customer inquiries via email and chat support channels.
• Assist customers with troubleshooting technical issues and provide guidance on resolving problems effectively.
• Strive to exceed customer expectations by delivering personalized, attentive, and empathetic service.
• Develop a deep understanding of our products, services, and policies to effectively assist customers and answer their questions.
• Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system.
• Ensure compliance with standard operating procedures, methodologies, and techniques.
• Follow up with customers to ensure that their issues are fully resolved and that they are satisfied with the outcome.
• Educate customers on how to use products or services effectively, including providing demonstrations and introducing customers to training materials & resources as needed.
• Stay informed about product updates, new features, and industry trends to provide up-to-date information to customers.

The Technical Support team is a collaborative, hard-working, customer-facing group responsible for delivering best-in-class support at the most critical moment — when customers go live and need help. As the first point of contact, the team sets the tone for the customer experience by resolving issues efficiently, communicating clearly, and building trust. Their work directly impacts customer satisfaction, adoption, and long-term success.

• Location:
  
  Remote (United States)
• Hours:
  
  9:00 AM – 6:00 PM EST

• 1+ year of proven experience in a SaaS or similar organization providing technical support with a strong focus on customer satisfaction.
• Experience troubleshooting API errors, integration bugs, and other complex technical issues.
• Ability to quickly learn platforms and effectively troubleshoot customer problems.
• Exceptional verbal and written communication skills with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think critically.
• Customer-focused attitude with a genuine desire to help and assist others.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Proficiency in using CRM systems (Salesforce experience is a plus!), Microsoft Office Suite, and technical troubleshooting concepts.

$41,600 - $52,000 a year

We believe clarity builds trust, so we share the national pay range for this role:

$41,600 - $52,000 per year (USD base salary).

Your final offer will consider your unique skills, experience, and location. In addition to base salary, total compensation may include performance bonuses, equity, and a comprehensive benefits…