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VIP Deskside Support Lead — Onsite IT & AV
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-10
Listing for:
Cognizant
Full Time
position Listed on 2026-08-10
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Cognizant is seeking a Desk Side Support Lead in Charlotte, NC, onsite. The role requires 5+ years in deskside/desktop support with 1-2 years in a lead capacity, and experience supporting VIPs with discretion and urgency.
You will oversee technicians, handle escalations, manage AV systems, and ensure policy-compliant IT security and asset management. Ideal candidates have strong Windows/macOS, AD, and ITSM tool skills (Service Now, Remedy), plus excellent communication and leadership abilities.
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