More jobs:
Tier 3 Technical Support
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-13
Listing for:
DrFirst, Inc.
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Providing advanced technical support, the full-time Tier 3 Technical Support Lead will diagnose and resolve complex issues for DrFirst applications, collaborating with internal teams and utilizing Python for automation and process improvements in a remote environment.
Key responsibilities- Triage and resolve cases escalated from Tier 2 and interdepartmental teams, determining root causes of client-reported issues
- Manage assigned cases in accordance with service level agreements, performing in-depth troubleshooting and analysis
- Drive automation and process improvements through the development of Python scripts and collaborate with Development and Product teams to recreate issues
- Master's degree preferred
- Expert knowledge of relational databases (Oracle/PostgreSQL) and proficiency in PL/SQL and SQL query writing
- Proficiency in Python and scripting for automation and data analysis
- 2+ years of professional Tier 1/Tier 2 experience
- Healthcare IT experience desired
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